We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programs, enable innovation and success while creating exciting and rewarding career choices.
As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful Next Generation Product business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.
Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
We are seeking a CX Manager within our Heating Tobacco Marketing Team in Bristol, part of our Next Generation Products (NGP) function. Within NGP, we are committed to our harm reduction agenda, fostering a culture and ways of working which are consumer-focused and embrace our challenger mindset.
As our CX Manager, you are responsible for shaping the Consumer Experience strategy for our Heating Tobacco brand Pulze and delivering a seamless consumer experience across all stages and touchpoints in the consumer journey and helping the brand continually achieve greater consumer satisfaction, increased efficiency and profitability. You play a key role in outlining and achieving how consumers perceive Pulze while driving higher satisfaction, NPS, and retention; supporting brand growth and path to profitability.
Imperial Brands offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).
Interested applicants should apply with their current CV highlighting their suitability for the role.