The Role

Imperial Brands- an inclusive, innovative global FMCG business supported by 25,000 employees is looking for a Cargo Soft User Group Coordinator within their Supply Chain Excellence team in Poznan. Cargo Soft User Group Coordinator will have an opportunity to lead and coordinate a group of key users, ensuring effective communication and collaboration between end-users and the IT or project teams. The role involves gathering feedback, identifying training needs, managing change requests, and facilitating the adoption of new systems or processes, acting as a bridge between users and technical teams, ensuring smooth implementation, continuous improvement, and user satisfaction.

Principle Accountabilities

• Overseeing the organization and coordination of the CargoSoft user group, ensuring effective communication and collaboration among members
• Serving as the primary point of contact between key users and IT or project teams, translating user needs and feedback into actionable requirements
• Developing and maintaining a comprehensive understanding of user needs and pain points, ensuring they are addressed effectively
• Identifying training needs and coordinating training sessions or workshops to ensure users are proficient in using new systems or processes
• Monitoring and measuring user adoption rates and developing action plans to address any challenges or resistance
• Handling and prioritizing change requests, leading User Acceptance Testing (UAT), and monitoring the post-implementation phase to ensure alignment with business goals

Skills and Experience Required

• Experience with managing Transport Management Systems or other logistic systems
• Good level of experience with supply Chain or logistics 
• Fluent English language skills
• Ability to drive the change, work independently, proactiveness, e.g. proactive manner to discover, understand, meet and align internal and external stakeholder needs
• Capability to translate users (business, clients) demands into IT requirements (IT affinity)

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with generous benefits, as well as inspiring place to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.