UP FOR AN EXCITING NEW CHALLENGE?

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

THE ROLE

Location: Madrid (Hybrid)

Lead the Sales Service team to ensure the regional goals via being responsible for bringing our ‘one stop shopping strategy’ for our customers to live via excellent Sales Service.

Manage and built customer relationships for all operational requirements - ensuring that each team member becomes the "one face to the customer". 

Be responsible for regional order & demand management by customer and order prioritization in alignment with regional Area managers, checking of product availability, offering alternative products to support and push the GDF Sales Agenda.

Consolidation of central sales service information between different stakeholders (Sales, Demand Planning, Export Operations) and ensure information sharing to Management team.

Lead, Manage and deliver through the Sales Service Team.

KEY ACCOUNTABILITIES

CUSTOMER ENGAGEMENT:

• Own & develop further the Central Sales Service support ‘one stop shopping strategy’ for all operational customer requirements, wishes & topics  
• Develop, own and drive regional customer engagement to ensure close and trustful working relationship with customers across the team
• Manage central information of marketing related activities e.g., new product launches, product changes and promotions towards the customers 
• Ensure that customers are proactively informed about product availability & product launches

ORDER MANAGEMENT 

• Be responsible for order capturing, management, review and checking of product availability across the region
•  Control and ensure order execution & fulfilment at all levels of the order delivery process in alignment with central GSC Export Operations Team for the region 
• Constant monitoring and active influencing of customer demands - making sure that Sales Service team recommends the best mix between market needs and product availability  
• Monitor and optimize route to shopper supply chain - prevent OOS situation 
• Ensure optimal supply / demand processes in the region to achieve Bias & SFA objectives
• Ensure inventory control, incl. proper phase in/out on order level to avoid write offs, as well as Central claim management and coordination 

CUSTOMER DATA & INFO FLOW

• Ensure regional information flow and be responsible for Customer detail and price maintenance via Business Partner Integrity Solution

COMPLIANCE

• Be responsible for consistent Master File administration, control, and coordination, including Master File charges stemming from the Annual AIT Compliance Certification process. Be in close cooperation with compliance team. 

BEST PRACTICE & LEARNING

• Consolidation of information to ensure optimal information flow exchange with global and regional team as well as Customer and Supply Chain 

LEADERSHIP & MANAGEMENT OF TEAM

• Complete management of Sales Service team, including training, providing guidance and coaching as well as day to day management
• Own, lead and manage the regional customer service and supply / demand processes to assure high customer service level

SKILLS & EXPERIENCE

• University degree with min. 3-5 years of experience in logistics, Supply Chain or Customer Service Management preferably in a FMCG company
• Fluent in English both spoken and written
• Positive mind-set paired with influencing, partnering and communication skills
• Very strong organizational skills & able to operate in a dynamic environment
• Good export logistics knowledge regarding transport documents and respective business implications
• Good knowledge regarding international trade, payment terms, commercial documents, and respective business implications
• Desire and willingness to lead and guide your team
• SAP

WHAT WE OFFER

• Imperial Brands offers a competitive salary package, 26 days of holidays plus 2 additional days for Christmas and all Spanish public holidays.
• Be part of an international team, dynamic and friendly environment where every day is a different day.
• Dedicated time for your professional development (Career Development programs, Mentorship opportunities, and access to Learning courses).
• Work Life Balance - Flexible working hours, work from home opportunities.

READY FOR THE NEXT STEP?

Interested applicants should apply with their CV highlighting their suitability for the role.

EVERYONE BELONGS

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation.

We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions, or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants.

We welcome talented people with stories to tell, who can bring fresh thinking, new ideas and different experiences to our business and believe in enabling every person to succeed; to deliver their best performance and realise their full potential.

We understand that these are the things that make you ‘you’ and if you join us, we’ll support you in being able and confident to share your whole self with us.