About Us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role

A development and implementation management role within the new central Reporting team of Imperial's GCO Insights division.

The objective of this role is to produce and deliver insightful harmonised market and global level reporting to help drive consumer focused decision-making across the business.

Imperial Brands is currently undergoing a strategic transformation to become a consumer-centric organisation and the new Global Insights function will be a crucial driving force behind this change, placing consumer preferences and demands at the centre of commercial decision making to gain competitive advantage. 

This role is a 12 month contract and will define, create and coordinate the delivery of standardised and bespoke reporting content in a timely and accurate fashion, that meets the needs of the business and elevates the quality and relevance of actionable consumer insights to drive better informed decision-making.

Key accountabilities

Collaboration

• Work with the Head of Reporting to support in prioritising reporting requests
• Work alongside the Data Strategy team to gain an expert understanding of all data sources stored within the HIVE global data lake. Understand the methods used to create and structure of the HIVE and how it can be used to generate insightful reporting that meets the needs of stakeholders
• Engage with the GCO and Market Insights teams to gain a deep knowledge of their insight generation needs and key business processes
• Engage with key stakeholders during initiation, development and post-delivery, helping them to fully leverage the benefits and advantages to be gained from the functionalities and harmonised structure of their new reports

Accountability

• Challenge and guide stakeholders toward the best way to meet their needs and agree a clear scope of work to be delivered within achievable deadlines
• Oversee external development partner to apply global quality, accuracy and operational standards for reporting, leading best practice approach alongside Change Management and IS support teams to convert stakeholder goals into actions and maximise user experience, confidence and trust
• Complete and deliver personal workload to agreed timelines and standards

Inclusivity

• Coach, guide, and share best practices with reporting colleagues across Markets and GCO teams
• Represent the Reporting team on cross functional projects encompassing support from colleagues in other GCO functions and Markets

Build Our Future

• Become recognised as an expert and valuable source of knowledge and insight generation to drive a positive image of the Reporting team in the eyes of the business
• Work closely with fellow Insights colleagues in the Data & Analytics function, wider GCO teams and Markets to establish a clear and seamless journey between research execution, performance reporting and consumer insight generation for the business
• Take responsibility for personal professional development, taking advantage of learning resources available to continue to build your skillset as new reporting tools and technologies become available

KPIs:

• Internal NPS (or CSAT)
• Internal project benchmarks (% of output meeting standards)
• Tier 1 market share growth
• Group Commercial Objectives

Skills and experience required

Essential:

• Understanding of consumer trends,
• Strong analytical and reporting background ideally within an FMCG environment
• Knowledge of SQL languages and BI Reporting platforms
• Strong client liaison and teamwork skills
• Experience presenting information in a clear and structured way that embraces engaging visualisations and compelling narrative
• Innovative and inventive mindset, challenging accepted approaches and finding creative and practical ways to continuously improve
• Keen eye for detail and accuracy
• Adept at translating stakeholder requirements into technical details and technical details into insightful reporting

Desirable:

• Building reports using Power BI and DAX
• JIRA
• Experience working in a matrix organisation

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension, full family medical care, car allowance, 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next Steps

Interested applicants should apply with their CV highlighting their suitability for the role.