About us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

Your role will entail providing administrative support to field-based personnel, ensuring a smooth execution of day-to-day field / retail operation of New Product Development, price / product changes, trade interaction & rep supplies.

You will also be responsible for providing an accurate and efficient incoming / outgoing postal service for Imperial Brands - Head Office.

You will working with a number of people throughout the business including all field-based personnel and all ITUK internal departments, as well as external parties including trade customers, consumers, couriers and suppliers. 

This is a fantastic opportunity for you to start and build your career in a global FMCG business.

Principle accountabilities

Sales Team Support

• Produce and maintain communications to the field sales teams including briefs, bulletins, product code lists & other queries/requests received.
• Maintain account outlets including ensuring accuracy of estate data/Salesforce, including asset management as account dictates.
• Understand and undertake additional responsibilities, in order to meet local business needs when applicable.
• Provide effective distribution of incoming and outgoing mail and packages.
• Distribute, weigh, and frank outgoing mail, including machine usage and refill as

Customer Support

• Complete all information required for new line forms/portals accurately & timely.
• Manage price list send-out process at Manufacturers Price Increases (MPIs) / Budgets.
• Answer all customer related queries and respond to general enquiries accurately received through trade websites, email and telephone service adhering to current legislation.
• Pick, pack and send sales force materials as business dictates.

CRM Excellence

• Working with UKR Business Manager, Master Data and sales teams ensuring outlet maintenance is accurate.
• UAT for Salesforce changes, carried out specific to SMS team function.

Other

• Establish and maintain strong business relationships with the sales teams and all internal and external customers.
• Offer support to other sections of the team when required
• Support the business on project related tasks when required

Key skills and experience required

Essential:

• Have previous office administration experience
• Be an effective and confident communicator
• PC literate, and be confident in using excel
• Have excellent administrative, email and telephone support skills
• Previous customer service experience ideally in an office based role
• An excellent team player with adaptable mindset
• Must be proactive and look for opportunities to drive function/business forward in conjunction with relevant stakeholders and Team Leader.
• Work autonomously with initiative, and a Pro-active mindset
• Previous experience of working within an FMCG business would be desirable

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension, cycle to work scheme, discount scheme, private medical, onsite gym and 25 days holiday + bank holidays (with an additional 4 days on top to cover the Christmas period).

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role against the essential criteria.